Refund policy

LAST UPDATED: October 14, 2026

This Return and Refund Policy sets out your options if something goes wrong with a purchase from Flowmotions at https://flowmotions.shop. Flowmotions is a sole proprietorship owned and operated by Mohamed Essanhaji, 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada. "Flowmotions", "we", "us" and "our" mean this business. "You" means the customer.

Please read this policy together with our Terms of Sale, Terms of Service and Digital Delivery Policy.

1. What We Sell

Flowmotions sells digital business templates for Google Sheets and Microsoft Excel, offered as four toolkits: Starter Toolkit, Business Essentials, Growth Pro and Flowmotions Ultimate. Every product is delivered electronically by download link immediately after payment. Because a downloaded file stays in your possession, a digital product cannot be handed back. This policy therefore explains when we refund your payment rather than how to send anything back.

If a file is not working the way you expected, contact us first. Most problems, such as a link that will not open, a formula error or a missing file, can be fixed within a short time.

2. Situations Where You Will Get a Refund

2.1 Defective Files

If a template is corrupted, will not open in a current version of Google Sheets or Microsoft Excel, or contains an error that stops it from working as described, we will first send a corrected file. If we cannot fix the problem within a reasonable time, we will refund the affected toolkit in full.

2.2 Not as Described

If a toolkit is missing a template listed in its "What's included" section, or is materially different from its description, we will send the missing content or refund your purchase, as you prefer.

2.3 Duplicate Orders

If you were charged twice for the same toolkit by mistake, we will refund the duplicate order in full.

2.4 Failed Delivery

If you never received access to your files and we cannot deliver them after you contact us, we will refund your purchase in full.

3. Situations Where Refunds Are Not Offered

Subject always to your statutory rights described in Sections 4 and 5, we do not refund a toolkit after its files have been made available to you where:

  • you changed your mind after downloading;
  • the templates work as described but are not to your personal taste;
  • you use software that is not listed as compatible on the product page;
  • you would now prefer a larger toolkit instead of the one you bought; or
  • you bought the wrong toolkit after its contents were clearly shown, other than a duplicate order.

4. Right to Cancel for UK and EU Consumers

4.1 The 14-Day Right

If you are a consumer living in the United Kingdom, the European Union or the European Economic Area, you normally have 14 days from the day your contract is concluded to cancel a contract for digital content, without giving a reason.

4.2 How the Right Ends When Delivery Starts

Our toolkits are delivered immediately. Before you pay, you will be asked to:

  • give your express consent for delivery of the digital content to begin during the 14-day cancellation period; and
  • confirm that you understand you lose your right to cancel once delivery has begun.

Your order confirmation email records that consent and acknowledgment. Once you have given them and your download has been made available, the right to cancel no longer applies. Your rights under Section 2, and your legal rights if the content is faulty or not as described, remain fully in place.

4.3 If You Did Not Give That Consent

If you did not give the consent described above, you may cancel within 14 days of your order. Tell us clearly that you wish to cancel by emailing richardnilson2026@outlook.com or writing to 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada. You may use the model cancellation form below, but you do not have to. Your notice is on time if you send it before the 14 days end.

We will refund everything you paid without undue delay, and no later than 14 days after we receive your notice, using the payment method you originally used unless you agree otherwise. You will not pay any fee for the refund. After cancelling, you must stop using the templates and delete every copy.

4.4 Model Cancellation Form

Complete and send this form only if you wish to cancel your contract.

To: Flowmotions, Mohamed Essanhaji, 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada. Email: richardnilson2026@outlook.com
I hereby give notice that I cancel my contract for the supply of the following digital content: ____________
Ordered on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature of consumer (only if this form is sent on paper): ____________
Date: ____________

5. Customers in Canada and the United States

Customers in Canada and the United States benefit from this policy and from any rights given by the consumer protection laws of their province, territory or state. Nothing in this policy removes a right or remedy that the law says cannot be excluded or limited.

6. How to Ask for a Refund

Email richardnilson2026@outlook.com within 14 days of your purchase with:

  • your order number;
  • the email address used at checkout;
  • the toolkit concerned; and
  • a short description of the problem, with screenshots if you can.

You can also call +1 506-828-8799. We will reply by email to confirm whether your refund is approved or to help you solve the problem.

7. When You Will Receive Your Money

Approved refunds are sent to your original payment method within 14 days of approval, in Canadian dollars. Your bank or card provider may take a few extra business days to show it, and any currency conversion is applied by them, not by us. Once you are refunded, your licence to the refunded toolkit ends and you must delete all copies of its files.

If you have a concern about a charge, please contact us before opening a dispute with your bank. Speaking to us directly is usually the fastest route to a solution.

8. Updates to This Policy

We may change this policy from time to time. The version published on our store when you placed your order is the one that applies to that order.

9. Contact

Flowmotions
Mohamed Essanhaji, Sole Proprietor
1155 Vantassell St, Bathurst, NB E2A 4C7, Canada
Email: richardnilson2026@outlook.com
Phone: +1 506-828-8799
Website: https://flowmotions.shop

Related policies: Privacy Policy | Terms of Service | Terms of Sale | Digital Delivery Policy | Legal Notice

LEGAL REVIEW NOTICE

This document is a template prepared from the information you supplied and is not legal advice. Before publishing it, have it reviewed by a qualified legal professional familiar with the consumer and privacy laws of New Brunswick and Canada, the United States, the United Kingdom and the European Union, to confirm it is accurate, complete and compliant for your business.

Clauses that most need review: Section 4.2 (loss of the UK and EU right to cancel). It only protects you if your checkout actually collects the customer's express consent and acknowledgment before payment and your confirmation email records them. Shopify does not add this step by default. Also review the refund exclusions in Section 3 and the 14-day request window in Section 6 against the laws of each market you sell to.